Position Summary
VantMark is looking for an IT Support & Implementation Engineer in Kenya to support international client operations. You will manage helpdesk tickets, deploy software systems, configure endpoint devices, and support client onboarding.
Key Responsibilities
- Provide responsive technical support via email, chat, and phone.
- Deploy, configure, and manage client endpoints (Windows, Mac, mobile).
- Assist with software installations, user access management, and Office 365 / Google Workspace administration.
- Troubleshoot hardware, software, network, and application issues.
- Document standard operating procedures and technical knowledge base articles.
- Support system implementation projects under senior engineer guidance.
Qualifications
- 2+ years of experience in IT helpdesk, technical support, or system implementation.
- Proficiency in Windows, macOS, Office 365, Active Directory, and ticketing systems.
- Strong problem-solving mindset and customer service orientation.
- Fluent in English with clear professional communication skills.
- Reliable high-speed internet connection and quiet remote work setup.
Compensation & Growth
Competitive compensation package with performance bonuses, technical training, and advancement pathways.
How to Apply
Send your CV and a cover note to careers@vmnwork.com.